FAQs

How do I place an order?

Making a purchase with Jaune Pearls is a simple and secure process, regardless of location. You can easily browse through our Fine Jewellery and add any desired items to your cart by selecting the  "Add to Bag" option. After adding all desired items, simply click on the small green shopping bag icon in your screen's top right corner. Follow the instructions to complete the checkout process and confirm your order. You will have the opportunity to review your order's details before finalising it.

How will my order be shipped?

Orders made on JaunePearls.com.au are shipped via E Parcel Express, a dependable service Australia Post provides. Our goal is to deliver your order within 3-5 business days from the date of dispatch. If your order contains multiple items, they may not be shipped together, and we will inform you of this and provide tracking numbers for each package via the order confirmation email.

Does Jaune Pearls ship internationally?

All orders placed on Jaune Pearls are shipped worldwide via Australia Post's International Service. Delivery time may vary depending on the destination but generally takes approximately 1-3 weeks. Please note that international shipping may require additional fees, and each order is subject to individual confirmation. If your purchases are delayed at customs, this may result in longer wait times. Regrettably, this situation is beyond our immediate control.

What is the estimated delivery time for international customers outside of Australia?

Delivery of products outside of Australia will depend on your specific location. Jaune Pearls can dispatch international orders within five working days, but our trusted service providers will handle the secure delivery of your purchase. Please note that customs may also cause delays to the delivery of your purchase, which is beyond our control.

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What do I do if my shipment is stuck in customs?

At Jaune Pearls, we strive to ensure a smooth and enjoyable shopping experience, including the delivery of your purchases. However, when it comes to international shipping, customs and import regulations can be complex and vary from country to country.

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Please be aware that, whilst we do our utmost to facilitate a seamless delivery, Jaune Pearls cannot take responsibility for items that are delayed, detained, or confiscated by customs authorities. We regret that in these instances, we are unable to offer a refund.

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We encourage our valued customers to familiarise themselves with their local customs policies and regulations. This understanding helps in anticipating any potential delays or additional fees that might be incurred.

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We appreciate your understanding and are always here to assist with any questions or concerns you may have regarding international shipping and customs processes

I made an error in my shipping address. How can I correct it?

If you've provided an inaccurate delivery address and your order hasn't left our studio yet, kindly contact our customer care team immediately. Please note that once your order is on its way, we unfortunately cannot modify the delivery details

How do I track my order?

To track the progress of your order, simply log in to your account on Jaune Pearls using your registered username and password. Look for the "Recent Orders" section to view the current status of your order. If you have any additional questions regarding the status of your order, please don't hesitate to contact us at info@jaunepearls.com.au for assistance.

How do I track my shipment?

The tracking number for your shipment can be found in the shipping confirmation email. To track the status of your Australian shipment,  click on the link provided in the email (https://auspost.com.au/mypost/track/#/search)  and enter your tracking number. Third-party providers handle shipments to worldwide countries and may not be trackable via your shipping confirmation email. However, tracking information will be provided if available.

Please reach us at info@jaunepearls.com.au if you cannot find an answer to your question.

I've reached out with a question. When can I expect a response from customer service?

Our customer service team is available from 9:00am to 5:00 pm AEST, Monday through Friday. After submitting your enquiry or email, please allow up to 2 to 3 business days for our team to get back to you.